Scope of Our Policy
Boston Pizza Restaurants, LP is very sensitive to the privacy concerns of our guests. We believe that privacy of personal information is a serious matter and we strive to manage any information we college from you or you may share with us in a careful and sensible manner. This policy describes:
- How and why we collect your personal information.
- How your information is used and shared.
- How you can control the use of your information.
By visiting any of our Websites, you accept our practices as set forth in this notice. We encourage you to carefully read our policy to understand how we manage this information. Laws and practices governing the handling of this information are constantly changing. As a result, we may and do update this policy from time to time, so you are urged to periodically read our policy to take note of any changes.
Information We Collect
The information we collect helps us provide you with the opportunity for a great guest experience at one of our restaurants or on our Websites. Generally, no personal information is automatically collected from visitors to our Websites who do not elect to provide the information, through one of the activities listed in the next paragraph. However, certain non-personal information, including IP addresses, is recorded by the standard operation of Boston Pizza Restaurants, LP servers. We may also automatically collect information about your use of our services, including the type of operating system in use (e.g., MacIntosh, Windows), the type of browser you use (e.g., Internet Explorer, Firefox, Safari and Chrome), access times, pages viewed, and the page you visited before navigating to our services.
We also may collect personal information you provide directly to us that can be used to uniquely identify or contact you. The types of information we may collect include name, postal address, email address, zip code, phone number, credit card number, birthday (month and day only), legal age, and dining preferences. We collect information when you engage in any one of the following voluntary activities: online email club submissions, in-restaurant table top media devices, in-restaurant surveys, research surveys, to-go orders, online gift card purchases, guest relations communications, online location services or other voluntary activities.
Use and Sharing of Information
Our primary goal in collecting any of this information is to provide an enhanced online and in-restaurant experience for our guests by understanding preferences, communicating promotions and upcoming events, and providing the best possible guest experience at our restaurants. Other uses of this information include internal review of the number of visitors to our Websites but only in an aggregate and non-personally-identifiable form.
A cookie is a piece of data that is stored on a visitor’s hard drive while they are visiting this web site. Usage of a cookie is in no way linked to any personally identifiable information. At Boston Pizza Restaurants, LP, a short-lived cookie, often referred to as a session cookie, is used to identify one unique visitor from another during the time that visitor is actively linked to our server. This enables the visitor to input their information once and have the information appear later during the enrollment process. For instance, by using a session cookie on our Websites, you would not have to enter a password more than once, thereby saving time while on our Websites. No personally identifiable information is stored on the cookie. The cookie expires and is deleted from the visitor’s computer as soon as they close their browser.
- Third Party Ads
Generally, we will not share email addresses or personal demographic information with any of our partners.
We do use outside third parties to provide services to Boston Pizza Restaurants, LP, such as marketing, shipping, and credit card processing companies for goods and services. These companies do not retain, share, store, or use personally identifiable information for any purposes except to provide services to Boston Pizza Restaurants, LP. We also partner with some other companies to provide specific services, such as newsletter or email fulfillment and personalization. When you register for these services, we will share names, or other contact information that is necessary for the third party to provide these services on our behalf. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
To the extent that any of the sites accessible through Boston Pizza Restaurants, LP Websites have different practices, these practices will be explained at that site.
From time to time our Websites request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include personal information such as contact information (such as name and email address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Websites.
Control of Information
If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way to correct, update or remove your personal data provided to us. This can usually be done by contacting us using the contact information below.
If you receive a marketing email from us, we do provide in each email the option to unsubscribe from future emails. At any time, if you wish to no longer receive correspondence via email, please contact us via the address listed on our Site under the “Contact” link.
The content of our site is not directed to children under the age of 13 and Boston Pizza Restaurants, LP does not knowingly collect personal information from any child under the age of 13 at our Site without parental consent. Please contact us via the contact address below if you believe we may have collected information from your child without permission from you and we will work to delete it.
Protect your gift card like cash. Lost or stolen gift cards will not be replaced.
No service fees are charged on gift cards.
Paytronix Systems, Inc., (“Paytronix”), provides the gift card and loyalty card programs for Boston Pizza Restaurants, LP’s restaurants. We process the transactions for those programs and collect information about the holder of the gift or loyalty card who is the consumer of these services.
Who we collect information about
We collect nonpublic personal information as an agent for our clients (typically restaurant chains or other retail establishments) as their gift and loyalty card provider. We collect information on the clients' customers who obtain or use gift and loyalty cards that we manage for our clients. We do not collect personally identifying information about people we know to be under 13 years of age.
Categories of information we collect
We collect nonpublic personal information about you from the following sources
- Information we receive from you when you register your card, on other forms, or when you contact us to service your account;
- Information about your transactions and accounts with us, our affiliates, our agents or others; and
- Information about your usage of our web site, www.bostons.com.
Categories of information we disclose
We do not disclose any nonpublic personal information about our customers, our former customers, customers of our clients, or former customers of our clients to anyone, except as permitted by law.
Process to opt out of communication
We occasionally send marketing communication to customers of our clients on behalf of those clients. If you prefer that we not communicate with you, you may opt out of those communications, that is, you may direct us not to make those communications (other than communications permitted by law). You may opt out of communications by logging in to our web site at the following link and changing your communication preferences: www.bostons.com/mybostons/editaccount.
We also send email messages to notify you of certain actions on your account, such as recharge from a credit card, or in response to actions you take on our web site. We will continue to send those messages even if you opt out of marketing communications.
How we safeguard your information
We restrict access to nonpublic personal information about you to employees of Paytronix and its agents or suppliers who need to know that information to provide products or services to you or to our client who owns your account. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Additional Terms for Corporate Customers
All sales of gift cards are final and cannot be returned.
No service fees are charged on gift cards.
Gift cards may not be resold for less than face value.
By ordering gift cards through this Site, each reseller hereby agrees and acknowledges to fully defend, indemnify and hold harmless Boston Pizza Restaurants, LP and its related subsidiaries and affiliates from any action, loss, damage or liability arising from, related to, or in connection with the sale of any gift card sold by reseller in any jurisdiction.
If you need to contact us for any reason regarding these Terms and Privacy, you may do so by emailing us at firstname.lastname@example.org or by mailing us at the following address:
Boston Pizza Restaurants, LP
1505 LBJ Freeway, Suite 450
Dallas, TX 75234
Last Updated: 08/25/2014